Returns
Thank you for shopping at alpha Racing. We hope that you are satisfied with your order. If you are not, you have the option to return it within 14 days of the invoice date.
To make a return, please follow the instructions.
- You will receive the return form together with the shipping confirmation by e-mail, alternatively you can download it HERE. Fill in the returns form and indicate the items you wish to return. Please also state the reason for the return.
- Please place the completed form in the package with the items you wish to return.
- Send the package to:
alpha Racing GmbH & Co. KG
Kronstaudener Way 1
83071 Stephanskirchen
Revocation
Should you wish to revoke your contractual declaration, you have the following options:
1. Declaration of revocation by return
Your cancellation is automatic if you return the items within 14 days of receipt as stated above.
2. Written or telephone declaration of revocation
After you have received your items, you have 14 days to send us your notice of cancellation either in writing, such as by e-mail, fax or letter, or by telephone. After you have informed us, we ask you to return the items within 14 days.
Right of Revocation for Consumers
As consumer in terms of the German Civil Code BGB (any natural person concluding a legal transaction for purposes which can mainly neither be assigned to its commercial nor to its independent professional activity, § 13 BGB) you have a statutory right of revocation. More detailed information can be found in the paragraph Revocation conditions.
As consumer in terms of the German Civil Code BGB (any natural person concluding a legal transaction for purposes which can mainly neither be assigned to its commercial nor to its independent professional activity, § 13 BGB) you have a statutory right of revocation. More detailed information can be found in the paragraph Revocation conditions.
Consequences of the Revocation
If you revoke this contract, we have to pay back to you all payments which we received from you including the delivery costs (except the additional costs which resulted if you chose another type of delivery than the standard delivery offered by us). This payment has to be made immediately, within 2 weeks (14 days) from the day on which we received the information that you revoke this contract. For refund we will use the same means of payment which you used for the transaction, unless something else has explicitly been agreed with you, in no case will any fees be charged to you due to this refund.
We can refuse repayment until we have received the goods back or until you provide a proof that you returned the goods, depending on what happens first.If you revoke this contract, we have to pay back to you all payments which we received from you including the delivery costs (except the additional costs which resulted if you chose another type of delivery than the standard delivery offered by us). This payment has to be made immediately, within 2 weeks (14 days) from the day on which we received the information that you revoke this contract. For refund we will use the same means of payment which you used for the transaction, unless something else has explicitly been agreed with you, in no case will any fees be charged to you due to this refund.
You have to return or hand over the goods without delay and in any case within two weeks (14 days) at the latest from the day on which you inform us on the revocation of this contract. The deadline is kept if you send the goods before the expiration of the time limit of two weeks (14 days) and if you can submit an adequate proof.
You shall pay the direct costs for returning the goods.
You only have to bear a possible loss in value of the goods, if this loss in value is due to the fact that the goods have been handled inappropriately in the course of checking the quality, the properties and functionality.
Exclusion of the Right of Revocation
The right of revocation does not exist in case of contracts:
- for the delivery of goods which are not prefabricated and require an individual selection or definition by the consumer
- for production or if the goods are custom-made for the personal requirements of the consumer (e.g. performance adaptations),
- for the delivery of sealed goods which are not suitable for return due to reasons of health protection or hygiene, if the sealing had been removed after delivery,
- for the delivery of goods which have been mixed inseparably with other goods after delivery due to their condition or quality,
- for the delivery of audios or videos or computer software in a sealed package if the sealing has been removed after delivery.